I may have mentioned that I work for a great little company, 12 people doing the work of 20. My boss is teriffic, but like a lot of older people, he's not the greatest with the computer. Don't get me wrong...he's an extremely intelligent man. He knows the product we're selling backwards, forwards, inside and out and any other direction you can think of (and a few you probably can't!). And to be fair, he does know how to operate his computer, and does it quite well, but the simplest things can stymie him.
This morning, not ten minutes ago, he came to me and said, "My computer is down, can you come fix it?" I am by no means an expert, but I can solve simple problems and some of the more complex ones as well. I go to his office and look at the screen. It's showing me the standard log-in window.
So you're asking, "what's the problem?" That's the problem. He can't log-in because he doesn't know his password. He normally doesn't log off his computer, just leaves it logged in overnight so it's ready to go in the morning. There was a power outage overnight, so he had to power on his computer when he got in, hence, his "computer is down." I log him in and return to my desk, secure in the knowledge that I will always be needed because I can fix his computer.
Now he wants a new cell phone "and it's not because I've lost the charger." Direct quote! He just said it! Actually, his cell phone is a good 10 years old. He's past due for a new one, but it'll have to be simple...none of that reading emails or playing music or texting stuff.
Let the adventure begin!